Services Review

The Office of Services Review (OSR) manages quality control for the Department of Human Services and ensures high standards of service. OSR provides objective, accurate data on how well the Division of Child and Family Services (DCFS) and the Division of Juvenile Justice Services (DJJS) are meeting legislative and court requirements by annually conducting the qualitative case review (QCR)—an assessment of services and client outcomes—and the case process review (CPR)—an assessment of compliance to guidelines, state statute and federal law—in each region. When a QCR or CPR indicator falls below standard, a practice improvement plan is implemented and can be found here. This ensures positive outcomes and improved services are a priority for child welfare professionals.

OSR’s qualitative review is one of the best in the country and has helped Utah’s child welfare system become a national leader. Legislators, outside agencies and others across the nation often request to join OSR’s reviews to learn from their practices. OSR also conducts training, analyzes performance trends and leads special studies.


Contact Office of Services Review:
(801) 538-4277
195 North 1950 West
Salt Lake City, UT 84116